TERMS AND CONDITIONS

Introduction

Welcome to Merlin Health!

This Site is owned and operated by Merlin Global Revenue Solutions Pvt. Ltd. (“Merlin Health,” “we,” or “us”). These Terms and conditions inform you of the terms, conditions, disclaimers, notices, policies, and agreements (collectively, “Terms”) apply when you access, use or visit our website https://merlinhcs.com/ (the “Site”). BY USING THE SITE, YOU AGREE TO THESE BINDING TERMS AND OUR PRIVACY POLICY, WHICH IS HEREBY INCORPORATED. Please read these Terms carefully. If you do not agree to be bound by these Terms, you may not use or access the Service.

Our Services

Merlin Health is an app/web-based counselling and emotional well-being platform offering expert, evidence-based behavioral treatments tailored to your needs. With compassionate, personalized care in a supportive environment, we’re committed to helping you discover hope, healing, and a brighter, more fulfilling future. You’re not alone we’re here every step of the way, guiding you through proven strategies for lasting change.

DO NOT USE OUR SERVICE FOR EMERGENCIES. MERLIN HEALTH THERAPIST ARE NOT TRAINED OR QUALIFIED TO ASSIST THOSE IN CRISIS like when you are suffering from suicidal tendencies, feeling that you are a danger to the society or yourself, required some medical treatment or psychological emergencies, suffering from medical psychotic disorders like schizophrenia. ALL CRISIS CALLS/CHATS WILL BE TERMINATED IMMEDIATELY. We strongly recommend you visit your nearby psychiatrist or call some trust-able suicide prevention helpline.

Our psychologists are free to terminate the session at any point of time without refunds, in case they feel unsafe, sexually harassed or abused. In certain cases, we may transfer the clients to different psychologists within our association at any point of time.

Table of Contents

I. Terms of Use
II. Account/ Membership
III. Subscription
IV. Refund Policy
V. Modifications to Service
VI. Termination
VII. Copyright and Trademark Infringement
VIII. Links to Third-Party Sites or Services
IX. Indemnification
X. Governing Law
XI. Dispute Resolution
XII. Severability
XIII. Changes to These Terms
XIV. Contact Us

I. Terms of Use

Merlin Health is recommended for ADULTS ONLY. You must be at least 18 years old or you are of a legal age in your country of residency and are fully able and competent to enter into the terms, conditions, obligations, representations and responsibilities set for in these Terms, and to abide and comply with these Terms. Minors who wish to join the Program may do so, with written consent from his/her legal guardian.

It has been permitted by you to access these services or keep members of this Site in accordance with the regulations of your country and/or any and all applicable local, state, national, and international laws and regulations.

You agree that you will not try to seek personal contact of any person associated with Merlin Global Revenue Solutions Pvt. Ltd.

You also agree not to ask for personal information of users from any person linked with our association.

Consult can be rescheduled within 12 hours of the appointment.

II. Account/ Membership

You need a Merlin Health account in order to use our Services.

Merlin Health, except for membership purposes, will never ask you for personal information like passwords or credit card details for everyone’s safety. You have the sole responsibility for any activity occurring on your account and for the security of your username and password. You must notify us immediately upon becoming aware of any unauthorized use of your username, password, or your account.

You may update your membership status at any time for any reason using the directions on your Account page. If you choose to delete your account, we will deactivate your account, and you agree to waive any prepaid fees. However, you will not be entitled to a refund.

Note: Your account will be deleted from Merlin Health after deleting. You confirm that you are entering into a binding contract with Merlin Health by using our services. Some areas of the Site may also have additional terms. Nothing in any such Additional Terms shall be deemed to replace or supersede these Terms, but shall supplement these Terms in those areas as applicable.

III. Subscription

Certain portions of the Service are billed on a subscription basis (each, a “Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Upon the purchase of a Subscription, billing cycles will be determined based on the Subscription plan type you choose. Except for cancellation by you or Merlin Health (as outlined below), your Subscription will automatically renew at the end of each Billing Cycle on the same terms. You can stop the automatic renewal of your Subscription by going to your online account management page or via the support option of this Site’s customer support team. Must have a valid payment method to pay for subscription. You agree to provide Merlin Health with complete and accurate billing information, including but not limited to your name, address, state, postal or zip code, telephone number, and valid payment method information. Upon providing any such information regarding payment, you hereby give automatic permission to Merlin Health to charge all incurred fees for the Subscription paid by you using any of such instruments of payment. In the event that automatic billing does not take place for any reason, Merlin Health is authorized to immediately terminate access to your Service.

IV. Refund Policy

Merlin Health (Merlin Global Revenue Solutions Pvt. Ltd.) has a strict NO REFUNDS POLICY. Once a transaction has been completed it is then considered as non-refundable.

NO REFUND will be given under any circumstances if Client fails to attend the session on the day and at the time of appointment.

In case of any technical issue from Merlin Health, like unavailability of Therapist
or any other unforeseen incident that prevents session to happen on a scheduled date and time client will be refund of their deposit.

V. Modifications to Service

We reserve the right to modify or withdraw, temporarily or permanently, our Service (or any part thereof) and any service or material we provide through the Service at our sole discretion and without notice. We will not be liable for any loss or damage arising for any reason if all or any part of the Service is unavailable at any time or for any period. We may allow you, or a third party, to establish a link to the Service, but our right to deny access is as set forth in these Terms and we reserve the right to deny your access to all or a portion of the Service at any time for any reason.

Merlin Health does not warrant that the Site will be 100% operational all the time. There may be serious service disruptions for members. Merlin Health may, at its discretion, temporarily or permanently change, suspend, or discontinue the Site or the Service (or any part thereof) with or without notice to any one or more Members. You agree that the Company shall not be liable to You or to any third party for any modification, suspension, or discontinuance of the Service. It is within the Company’s sole discretion to block the ability of users associated with certain IP addresses from access to the Site or the Service, so as to protect the integrity of the Site or the Service. You further agree not to copy, reproduce, modify, create derivative works from, publicly display, or frame any content from the Services without the Company’s prior written consent.

VI. Termination

We reserve the right to terminate or suspend your account and bar access to the Site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

To cancel your account, you can simply stop using the Service. You can terminate your Membership at any time and for any reason. If you deactivate your account, Merlin Health may still retain information relating to your account, such as account activity, in case we use your information for analytics and for the integrity of the record-keeping as well as to maintain fraud, collect any fee owed, enforce this Terms and its rules, take action it deems appropriate to protect the integrity of the Site or to protect the users/members of the site, or take action otherwise permitted by law.

If we have provided certain information to third parties as set forth in the Privacy Policy, then the retention of that information will be governed by the policies of those third parties.

For this reason, upon your request to delete your account, or other services, your account will be removed and your fees will be considered non-refundable. No refund will be due to you. Your profile will be deleted from our Merlin Health platform.

All names, logos, text, designs, graphics, trade dress, characters, interfaces, code, software, images, sounds, videos, photographs and other content appearing in or on the Site are protected intellectual property of, or used with permission or under license by Merlin Health and/or its licensors. Such content may be protected by copyright, trademark, patent or other proprietary rights and laws. You do not acquire any right, title or interest in any content by accessing or using Merlin Health. Any rights not expressly granted herein are reserved and retained by Merlin Health.

We have no interest in infringing on the intellectual property rights of any others. We respond to any claim that content posted on the Site infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity, upon receipt of written notice of such infringement as provided below. If you are a copyright owner or an agent authorized on behalf of one, and you believe that a copyrighted work has been posted to the Site in a way that constitutes copyright infringement, please notify us through email at info@merlinrev.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement.

YOU CAN BE LIABLE FOR DAMAGES (INCLUDING COSTS AND ATTORNEYS’ FEES) FOR MISREPRESENTATION OR BAD-FAITH CLAIMS ON THE INFRINGEMENT OF ANY CONTENT FOUND ON AND/OR THROUGH SITE ON YOUR COPYRIGHT.

Our Service may contain links to third-party Sites or services that are not owned or controlled by Merlin Health. Merlin Health does not control and is not responsible for the content, privacy policies, or practices of any third-party sites or services. We are not responsible for the offers of any of these entities/individuals or their site. By using this Site you understand and agree that we are not responsible for any third-party sites we provide links to or promote and are also not responsible for the availability of such third-party services. We’re also not liable for any issues regarding any content or services provided by third parties. These Terms of Service are subject to change. We will use whatever reasonable means we have to inform you of any changes (by email, postal mail, postings on our Site, or other means), but you agree that you may not receive such notice if you accessed this service or Site in an unauthorized manner. You not receiving any of these messages is not our problem.

IX. Indemnification

You agree to indemnify Merlin Health, its directors, shareholders, employees, representatives, agents, subsidiaries, assignors, and licensors, and hold Merlin Health harmless from and against any lawsuits, disputes, claims, proceedings, demands, costs, or expenses (including reasonable attorney’s fees) from any third party related to or arising from your use of the Site or your breach of these Terms and any other policies incorporated by reference herein.

X. Governing Law

These Terms and any dispute relating to your use of the SIte are governed by the laws of India, without regard to its “conflict of laws” provisions.

XI. Dispute Resolution

We strive to have any potential disputes resolved as swiftly and cost-effectively as possible for all parties involved. Consistent with this belief, you further agree that any and all disputes you may have with respect to your use of the Site will be resolved in accordance with the provisions of these Terms unless otherwise expressly stated. If your informal attempts fail, you agree to resolve any claim, dispute, or controversy through binding arbitration.

THE PARTIES HEREBY WAIVE ANY AND ALL RIGHT TO A JURY TRIAL IN ANY AND ALL COURT PROCEEDINGS AND PROCEEDINGS RELATED TO ALL DISPUTES HEREUNDER, INCLUDING THOSE RELATING TO YOUR USE OF THE SITE UNDER THESE TERMS. ALL PARTIES WAIVE THEIR RIGHTS TO ASSERT CLAIMS IN A CLASS ACTION LAWSUIT.

XII. Severability

This Terms shall be in full force and effect for as long as you use the Site and/or you are a member. In addition, the Terms will survive the termination of your membership, except for those terms that expressly expire as of the time of termination or are otherwise fully satisfied.

YOU UNDERSTAND AND AGREE THAT MERLIN HEALTH SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH THE USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS, OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY SITES OR SERVICES. WE RECOMMEND THAT YOU REVIEW THE TERMS AND PRIVACY POLICIES OF ALL THIRD-PARTY SITES OR SERVICES THAT YOU VISIT.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, MERLIN HEALTH SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING (WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT OR OTHERWISE) AND WHETHER DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, INCIDENTAL, ACTUAL, PUNITIVE OR OTHERWISE, RESULTING FROM PERSONAL INJURY, FINANCIAL LOSS, LOSS OF DATA, LOSS OF OPPORTUNITY, USE OR MISUSE BY A THIRD PARTY, AGGREGATE SERVICE, PERSONAL DISSATISFACTION OR ANY OTHER DAMAGE ARISING FROM OR OUT OF THE USE OF THE SITE. YOU, THE USER AND VISITOR, SHALL SOLELY ASSUME THE FULL RISK AND RESPONSIBILITY, AND MERLIN HEALTH, ITS BOARD MEMBERS, SHAREHOLDERS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AGENTS, SUBSIDIARIES, ASSIGNS, AND LICENSORS SHALL NOT BE LIABLE IN ALL REGARDS. FOR JURISDICTIONS WHERE STATUTORY LAW DOES NOT PERMIT THE LIMITATION OF CERTAIN TYPES OF LIABILITY RELATED TO A PARTY’S GROSS NEGLIGENCE, MERLIN HEALTH’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL REFLEX MEDIA BE LIABLE FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL DAMAGES WHATSOEVER, ARISING OUT OF, OR IN CONNECTION WITH, THE CONDUCT OF YOURSELF OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SERVICE.

XIII. Changes to These Terms

We might revise these Terms at times. Any updates to these Terms will be posted here. If we do that, we will notify you with a notice on the Site and with an additional email to registered users of the Site. Check this page often for updates.

XIV. Contact Us

If you have any questions, comments, or concerns about these Terms or our services, please contact us via email at info@merlinrev.com or by mail at Plot No. 401, Sector 42, Gurugram, 122002 Haryana, India.

Effective Date: December 31, 2024